Shipping policy
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Times Delivery timeframes vary depending on your location:
- Australia: 7–20 business days
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 10–20 business days
- Rest of World: 10–30 business days
These are estimates only and may vary due to customs, carrier delays, or high-demand periods.
Tracking Your Order Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery progress.
Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total.
Unexpected Delays If your order does not arrive within our estimated timeframe, or if your tracking stops updating, please contact us immediately at avenortm@gmail.com so we can resolve the issue with our carrier.
Lost or Stolen Packages Avenor is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your order, please contact us and we'll do our best to assist.
Contact Us For any shipping enquiries, reach us at avenortm@gmail.com.